Terms & Conditions

Who are we?

Meters to Miles (“us”, “we” or “our” as the context requires) provides online travel search services (including flight, hotel and car hire price comparison) and other travel‑related services (the “Services”) to travellers throughout the world via our websites, apps and other platforms (the “Platforms”).

Meters to Miles is not a travel agent and is not responsible for providing, setting or controlling the prices applicable to, any of the travel options or products which you find and book via our Services (“Third Party Travel Products”). All such Third Party Travel Products are provided by independent travel agents, airlines, hotels, tour operators or other third parties (“Travel Providers”) and are subject to the terms and conditions of those third parties.

Our Services and Platforms are provided by Meters to Miles Limited, a private limited company incorporated and registered in England & Wales with company number [YOUR COMPANY NUMBER]. Other entities that directly or indirectly control, are controlled by, or are under common control with Meters to Miles and referred to in these terms as “Meters to Miles Group Companies”. You can find our details, including correspondence address and registered office, on our Company Details page.

1. These Terms

These terms and conditions (“Terms”) govern your access to and use of our Services and Platforms, together with our privacy policy, cookie policy and How Meters to Miles Works. By accessing or using the Services or Platforms, you confirm that you have read, understood and agreed to these Terms and those of our privacy policy, cookie policy and How Meters to Miles Works.

We may provide additional services or platforms which could impose different terms and conditions on your use of those services. Where that is the case, you will be clearly notified and those terms will operate in place of or together with these Terms as appropriate.

We may amend these Terms at any time at our discretion. If these Terms are amended, we will publish the revised terms and conditions and you will be deemed to have accepted any amendments if you continue using our Services or Platforms after the amendments are displayed. If you do not accept all of these Terms then you should not use our Services or Platforms.

2. Using our Services

You may only use our Services and Platforms in compliance with applicable laws and for legitimate purposes. In consideration of you agreeing to these Terms, we grant you a non‑transferable, non‑exclusive licence to download, access and use our Services and Platforms for your own personal, non‑commercial purposes and for no other purpose. You agree that you shall not:

• use our Services or Platforms for any purpose that is improper, unlawful, or to post, share or transmit any material that:
  (i) is illegal, harmful, defamatory, offensive, obscene or otherwise objectionable;
  (ii) is in breach of confidence or privacy or of any third party’s rights including copyright, trademark or other intellectual property rights;
  (iii) is posted, shared or transmitted for the purpose of advertising or promoting yourself or any third party;
  (iv) is misleading or misrepresentative as to your identity or which suggests association with Meters to Miles; or
  (v) you do not have rights or permissions to make available;

• use our Services or Platforms for any commercial purpose or in a manner which may damage Meters to Miles or bring it into disrepute;

• disassemble, reverse engineer or decompile any software, applications, updates or hardware contained in or available via our Services or Platforms, except where legally permitted;

• copy, distribute, communicate to the public, sell, rent, lend or otherwise use our Services or Platforms, or bypass any security measures;

• use or interfere with our Services or Platforms in a way that could impact system integrity or other users;

• introduce or transmit disruptive or malicious code (viruses, trojans, spam attacks, etc.); or

• remove, alter or replace any notices of authorship, trademarks, business names, logos or designations of origin, or falsely represent the Services as those of anyone other than Meters to Miles.

You also agree not to use any unauthorised automated software (bots, scrapers, spiders, etc.) to scan, copy, index, sort or exploit our Services or data. Meters to Miles invests significantly in collecting, processing, and presenting travel data, and offers API access commercially; unauthorized access is considered a material breach and may trigger technical or legal action.

If you sign up with an account and password, you’re responsible for keeping them secure. If you believe your login details have been compromised, contact us via our Helpdesk immediately.

Our Services and Platforms are not intended for children under 18 years of age. We do not knowingly collect personal information from anyone under 18; if we discover that we have, we will delete it in accordance with our Privacy Policy.

To the extent any Service or Platform is hosted on a third‑party site (e.g., social media integrations), you must comply with that site’s terms as well as ours.

3. Sharing Information with Us

We take your privacy seriously and follow applicable data protection laws. You agree that any personal data you provide may be used according to our privacy policy. You must ensure all personal data is accurate, up‑to‑date, and that you have all necessary consents and approvals.

If you provide feedback (“Feedback”), you hereby irrevocably assign all intellectual property rights in that Feedback to Meters to Miles. We may use and share your Feedback for any purpose at our discretion. Feedback can be submitted via our Helpdesk or the ‘feedback’ tab.

4. Meters to Miles Property

All intellectual property (copyrights, patents, trademarks, design rights, database rights, trade secrets, software, etc.) in our Services and Platforms is owned or licensed by Meters to Miles (“Intellectual Property Rights”). Except for the limited licence granted by these Terms, you acquire no rights or title in any intellectual property by using our platforms.

5. Others’ Property

We respect others’ intellectual property. If you believe your copyright is being infringed on our Platforms, send a notice to illegalcontent@meterstomiles.com or by post to:

Meters to Miles Legal Department
[Your Registered Address]

Your notice should include:

1. Identification of the copyrighted work;

2. Identification of the infringing material and enough details for us to locate it;

3. Your contact information (address, phone number, email);

4. A statement made in good faith that your use is not authorized;

For DMCA claims: a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act; plus signature (electronic or physical).

6. Illegal Content

Meters to Miles is primarily a price comparison site, with data from Travel Providers. We also display images and reviews from trusted third‑party providers. We act promptly on reports of illegal or harmful content (hate speech, discriminatory content, fraud, etc.).

If you suspect illegal content, visit our Privacy, Trust & Online Safety hub to make a report. For other concerns (e.g. travel itineraries), contact our Helpdesk or email help@meterstomiles.com.

7. Price Accuracy and Warranty Disclaimer

Your use is at your own risk.

We enforce strict price‑accuracy policies with Travel Providers, but cannot guarantee the reliability or accuracy of displayed content. Price forecasts are based on past trends and may be incorrect.

Services are provided “as is”. Meters to Miles disclaims all warranties—express or implied (including merchantability, accuracy, performance, fitness for purpose). We do not guarantee Services are accurate, complete, available, secure, or error‑free.

8. Price Forecasting

If you sign up for price alerts, we may provide flight pricing forecasts. These are estimates based on historic data and are not guaranteed. You may rely on them at your own risk—Meters to Miles accepts no liability for inaccuracies.

9. Making Travel Bookings via Meters to Miles

We remain a comparison service, not a travel agent. Travel products you find/book are provided by independent Travel Providers.

We facilitate connections with Travel Providers but bear no responsibility or liability for bookings. The relevant Travel Provider and its own terms will be communicated at booking time—please read them carefully. The only exception is if you book via Meters to Miles Travel Service, which uses separate terms.

Booking terms will outline your rights and liabilities. You agree to comply fully with applicable Travel Provider Terms. Breaching them may lead to cancellations, loss of benefits, extra charges, etc.

If you book two or more related travel products within 24 hours (e.g. flight + hotel booked separately), this may be considered a “Linked Travel Arrangement” under certain laws. Linked arrangements do not offer the same protections as packaged holidays—each Travel Provider is individually responsible. In case of insolvency of one provider, EU Package Travel Regulations do not apply.

10. Limitations and Exclusions of Liability

These Terms represent the entire scope of Meters to Miles’ obligations and liabilities.

We’re not responsible for:

• Any arrangements made with third parties;

• Any booking issues—you must deal directly with the Travel Provider;

• The content or accuracy of third‑party linked sites;

• Any advertising content by third parties;

• Any inaccuracies, omissions or unavailability of Service content;

• Any “act of God,” delays, special, indirect, punitive, incidental or consequential damages (including lost profits).

To the extent permitted by law, our aggregate liability is capped at £100.

This limit does not apply to:
(a) liability for death or personal injury caused by our negligence;
(b) fraud or deliberate wrongdoing;
(c) any other liability that cannot be limited by law;
(d) your statutory consumer rights.

11. Your Liability to Us

You will be liable to indemnify Meters to Miles, our Group Companies, officers, employees and agents for any claims, damages, losses or legal fees resulting from your use of the Services or breach of these Terms.

12. Termination

We may terminate our agreement with you at any time, with or without notice. If terminated, your account and User Content may be removed immediately. We may also suspend access temporarily to prevent misuse, without liability.

13. General Provisions

You acknowledge that unauthorized use of our Services may cause irreparable harm. We reserve the right to seek injunctive relief alongside other legal remedies.

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in effect.

These Terms are personal to you and cannot be assigned without our written consent.

They represent the entire agreement between us and supersede any prior agreements.

A failure by us to enforce these Terms does not constitute a waiver of rights.

No third‑party rights exist—that means only you and Meters to Miles are bound by this agreement.

These Terms are governed by the laws of England and Wales, and you submit to the non‑exclusive jurisdiction of those courts, unless you’re using our services commercially or via unauthorized software—in which case the jurisdiction is exclusive, unless a separate commercial agreement applies.

14. Contact Us

For more information about Meters to Miles or to provide feedback, please contact our Helpdesk. Alternatively, write to us at:
Meters to Miles,