Privacy Policy
“At Meters to Miles, your privacy matters. We’re committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data across our services.”
About this policy
Privacy Policy for Meters to Miles
Along with our Cookie Policy and Terms of Service, this Privacy Policy (“Policy”) explains how we collect and handle your information across all Meters to Miles services, including our website, mobile app (if applicable), and other support or research channels (collectively, the “Platforms”). We may update this Policy from time to time and post the latest version here. If significant changes are made, we’ll inform you the next time you access our services or through other appropriate communications.
Informational Opt-in (e.g., account updates, alerts)
By opting in, you agree to receive informational related text messages from Meter To Miles LLC. You may receive up to 100 messages per month/week. Reply STOP to unsubscribe.
Marketing Opt-in (e.g., promotions, offers)
_”_By opting in, you agree to receive Marketing-Related text messages from Meter To Miles LLC. You may receive up to 100 messages per month/week. Reply STOP to unsubscribe.
Customer Service Opt-in (e.g., support follow-ups, surveys)
By opting in, you agree to receive Customer care related text messages from Meter To Miles LLC. You may receive up to 100 messages per month/week. Reply STOP to unsubscribe.
Learn More About This Policy
We use the term “personal data” throughout this Policy. It refers to any information that can identify you as an individual. This may include your name, contact details, travel plans, IP address, cookie identifiers, device IDs, and other data associated with your use of our Platforms.
Please note that this Policy only applies to Meters to Miles. It does not cover how other companies featured on our Platforms—such as airlines, hotels, car rental agencies, activity operators, insurance providers, or other travel-related services (“Travel Providers”)—handle your data.
When you make a booking or purchase with a Travel Provider, your information will be handled according to their own privacy policies and terms. If you’re completing a booking or purchase through our Platforms, we’ll always provide links to the relevant documents so you can review them beforehand.
Our services are not intended for children under the age of 18. No one under 18 should provide personal information to Meters to Miles via our Platforms or any other method. If we discover we’ve collected data from someone under 18 without verified parental or guardian consent, we will delete it.
We encourage you to check this Policy periodically to stay informed about how we protect your information. When we make substantial updates, we’ll notify you when you next use our services or through other communication methods.
Why and how do we use personal data?
- At Meters to Miles, we only use your personal data when:
It’s needed to provide you with our taxi booking services or manage your bookings
It’s in our legitimate interest to improve our services and keep your data secure
The law requires us to do so
You’ve given us your consent
1 . SMS Verbiage
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2 . SMS Communications and Consent
We use your data to:
- By providing your mobile phone number on our Platforms, you consent to receive SMS messages from Meters to Miles related to your bookings, ride updates, and customer support.
- For promotional or marketing messages, we will only send you SMS if you have explicitly opted in by selecting the consent checkbox on our signup or booking forms, or by replying “YES” to a confirmation message (double opt-in).
- You can opt out of SMS communications at any time by replying “STOP” to any message. Standard message and data rates may apply. Reply “HELP” for assistance.
- Your consent to receive SMS messages is not a condition of using our services, and you may continue to use the Platforms without opting into promotional SMS.
3 . To Provide Our Services
We use your data to:
Display ride options based on your search and location
Process your bookings and payments
Send ride confirmations and updates
Offer customer support
4 . Leiftimate Interest
We use your data to:
Improve how our platform works through analytics
Personalize your experience (like suggesting saved pickup locations)
Ensure safety, detect fraud, and protect your account
Send ride alerts or important service updates (you can opt out anytime)
5 . With Your Consent
When you agree, we may:
Send you promotions or special offers
Use cookies to remember preferences and improve your experience
You can withdraw your consent anytime via your account settings or by contacting us.
6 . Legal Requirements
We may use or share your data when legally required — for example, to comply with local transport regulations or court orders.
What personal data do we collect and where does it come from?
At Meters to Miles, we collect some personal information so we can help you book your rides, manage your bookings, and improve your experience on our platform. Here’s how and what we collect:
1 . Information you provided
You may give us details like your:
Name, email, phone number, and pickup/drop-off location
Payment details for ride bookings
Feedback, reviews, or communication with customer support
Without this, we may not be able to complete your bookings or provide customer support.
2 . Information We Collect Automatically
When you use our website or app, we collect:
IP address, device type, browser, and general location (city/region)
How you interact with our platform (pages viewed, buttons clicked)
Data via cookies (see our Cookie Policy)
This helps us improve the platform and personalize your experience.
3 . Information from Third Parties
If you log in or interact via a third-party platform (e.g., Google or Facebook), we may receive limited information like your name and email address—based on your settings with that service.
We may also receive booking updates or fraud protection info from payment or tech partners if relevant.
Type of personal data we used
Depending on how you use our service, we may collect:
Contact Information – name, phone, and email
Booking Information – ride history, pickup/drop-off addresses, time, fare details
Payment Details – card information (securely handled via payment partners)
Device & Usage Data – IP address, location, device type
Communication Data – queries, feedback, emails
We do not knowingly collect data from users under 18. If such data is found, it will be deleted.
When is personal data shared with or collected by third parties?
We only share your personal data when necessary—such as to process your taxi bookings, comply with legal obligations, or improve your experience.
1 . With Service Providers ( Third-Party Processors )
We work with trusted partners who help us:
Process payments securely
Send booking confirmations and notifications
Prevent fraud and ensure platform security
Provide customer support and surveys
Store data securely in the cloud
These partners only use your data on our behalf and under strict privacy agreements.
2 . With Taxi Operators
When you book a ride, we share necessary data (like your name, contact, and pickup details) with the taxi service provider to complete the booking. Their use of your data follows their own privacy policies.
3 . With Advertising and analytics Partners
If you allow cookies, we may share limited info with advertising networks and analytics tools to personalize your experience and improve our services. See our Cookie Policy for more.
4 . For Legal Reasons
We may disclose your data:
To comply with law enforcement or court orders
To prevent fraud or misuse of our services
As part of a business sale or restructuring
We never sell your personal data.
What are your choices and rights?
If you have an account with Meters to Miles, you can manage your personal information and marketing preferences directly through your account settings. As a user, you also have several important rights regarding your personal data. You have the right to request access to the data we hold about you, to ask us to correct or delete your information, or to restrict how we use it. You can also request a copy of the personal data you’ve provided to us in a machine-readable format, and in certain situations, you have the right to object to our processing of your data—particularly where the data is not required for legal or contractual purposes.
Where we rely on your consent to process your personal information—such as for sending promotional emails—you can withdraw that consent at any time. Withdrawing your consent will not affect any data processing that has already taken place before your request. Please note that in some cases, your rights may be limited, for example, if fulfilling your request would compromise another person’s privacy, or if we are legally required to keep certain information.
To exercise any of your data rights, you can visit our “Make a Data Privacy Request” page or contact our Data Protection Officer directly at Meters to Miles, [insert company address], or through [insert contact email or form link]. If you have any unresolved concerns about how we handle your data, you also have the right to contact and file a complaint with your local data protection authority.